Mobikwik.com is the only website which offers “Synchronous” online Recharge through web. A synchronous mobile recharge means you get confirmation of recharge when you click the “Recharge Now“ button on mobikwik website. All other websites offer “Asynchronous” Online Prepaid recharge, which means the recharge is triggered at their end based on payment done by the consumer.
In case of asynchronous recharge, once payment is done and recharge failed due to some reason, there is no option to retry except make a payment again and apply for refund for previous failed recharge. Refunds take long time ( sometimes up to weeks), and also user has no knowledge of why previous recharge failed.
How is “Synchronous” Online Recharge better?
It is better simply because user is in control and can retry if there is a problem. Synchronous recharge works only if the money paid by the consumer is first stored in an e-wallet. In case of mobikwik.com, the e-wallet is mobikwik balance. Lets say,
1) You made a payment and your mobikwik balance is now Rs 101.
2) Now, select a mobile number to recharge and amount ( lets say choose 101) to recharge and click on “Recharge Now” button on mobikwik.com.
3) If the recharge is successful, you get immediate confirmation on SMS and on web.
4) If recharge failed for some reason ( incorrect mobile number or invalid amount), you get the response directly from the operator on the web.
Lets say, if response from operator was “Invalid Recharge Amount“, this implies consumer can now change the amount to some other value like Rs 100 ( a standard denomination) and then click on “Recharge Now” button again. If the error was “Incorrect Operator” , it means consumer needs to change to operator associated with this number in “My Account” section and then try again. There can also be a scenario that a particular operator’s server is currently under maintenance, this case is also handled easily at mobikwik.com since user can try again after few minutes.
Synchronous Online Recharge reduces the failure rate of online recharge by a huge degree and gives consumer the confidence and awareness about pepaid online mobile recharge services.