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Google needs help!

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Google Adwords urgently needs a better payment gateway in India. They are using Times Direcpay which has taken Adwords payments from my bank account and others and not yet credited it to Adwords. I made another payment and even that is not credited. More users are reporting the same issue.

Many online merchants like mobikwik rely on google adwords to get new users everyday. But issues like above make me wish there was a reasonable alternative. ( No, Bing and Yahoo paid search are both a joke. On Yahoo, I have to dial a number to get in touch with a sale rep just to get started. Did anyone tell them its 21st century, 2nd decade? Bing is better but their ad format is funny. )

Why don’t we all send a “Get Well Soon” e-card to Google Adwords India? But wait, there is no contact ( email/phone/anything) info to get in touch with a Google support rep for anything.  I faced the same issue of a faceless Google when mobikwik hosted accounts were disabled with no warning and took more than 1.5 months to get re-enabled.

Google needs to understand that Customer Support cannot be automated. Help Forums are not a substitute for customer service.

Update : As of 13 Jan 10 am, my payments have been credited yet I got a reply from the google adwords contact asking me to send the reference number for my payments so he can address the issue. Looks like folks inside Google are out of Sync with one another.

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