Thursday, 10 June 2010

Shipped in 30 seconds!

Unlike traditional ecommerce products, Mobile Recharge is something that needs to be consumed immediately. Otherwise, why won’t you just run to the road-side shop and get the recharge. It is no wonder then, that 99% of Mobikwik Users are able to get mobile recharge within 30 seconds of making a payment. That’s right, 30 seconds is the upper limit!

For the remaining 1%, we have an improved Customer Support Page and a guaranteed 24 hour turnaround time. We usually respond the same day.  The form is also designed such that it takes < 2 minutes to fill and does not take a PhD to understand.

We truly believe in the motto ” Recharge Delayed is Recharge Denied”!

February 2010

Tuesday, 16 February 2010

The mobile world changed today – Did you notice?

At the Mobile World Congress 2010 today, there were 3 big announcements in the mobile industry which will *potentially* have far-reaching implications for the next few years. And yes, none of them have to do anything about Apple. :D

1. Nokia and Intel merge their mobile Linux Operating Systems. Called MeeGo, this will power both Intel netbooks (Moblin) and Nokia smartphone platform (Maemo). Is this finally the converged mobile computer platform that pundits have predicted for over a decade?

2. Microsoft launches Windows Mobile 7 dubbed Windows Phone 7. Built on the Zune HD interface, Microsoft’s boldest attempt in the mobile phone space with major revisions in personalization, productivity and looks!

3. Symbian Foundation launches Symbian 3 , a major revision to their workhorse mobile platform. Symbian has had a chequered history, with Nokia acquiring the company and then spinning it off as an open source platform in response to Google’s Android.

January 2010

Sunday, 24 January 2010

What customers want?

Today, we received this unique request through our customer care. Couldn’t help sharing :)   Though we are prompt in addressing customer issues, this is one request we could not satisfy.
TicketID: 588
Email: sinha****
Cell: 909***8181
Category: payment
Issue: aap muhje 1000 Rs ka recharge ka do maine aap ko kal paise deduga.

The phrase in italics translated :  “Please give me mobile recharge of Rs 1000, I will give you money tomorrow”.

Tuesday, 05 January 2010