Thursday, 10 June 2010

Shipped in 30 seconds!

Unlike traditional ecommerce products, Mobile Recharge is something that needs to be consumed immediately. Otherwise, why won’t you just run to the road-side shop and get the recharge. It is no wonder then, that 99% of Mobikwik Users are able to get mobile recharge within 30 seconds of making a payment. That’s right, 30 seconds is the upper limit!

For the remaining 1%, we have an improved Customer Support Page and a guaranteed 24 hour turnaround time. We usually respond the same day.  The form is also designed such that it takes < 2 minutes to fill and does not take a PhD to understand.

We truly believe in the motto ” Recharge Delayed is Recharge Denied”!

January 2010

Sunday, 24 January 2010

What customers want?

Today, we received this unique request through our customer care. Couldn’t help sharing :)   Though we are prompt in addressing customer issues, this is one request we could not satisfy.
TicketID: 588
Email: sinha****
Cell: 909***8181
Category: payment
Issue: aap muhje 1000 Rs ka recharge ka do maine aap ko kal paise deduga.

The phrase in italics translated :  “Please give me mobile recharge of Rs 1000, I will give you money tomorrow”.