Sunday, 07 November 2010

Security Update for MobiKwik.com users

Dear MobiKwik.com Users,

In the past week, you have probably been dissatisfied with MobiKwik.com. We have probably not been able to live up to our usual standard of customer service and site availability. And there is a reason for this – we have been busy dealing with a security threat to our website.

We would like to inform you that recently, a hacker was able to gain unauthorized access to some parts of our IT systems. Post this event, we have taken several steps to reinforce our security systems and protect our user accounts. We have worked very hard to restore services at MobiKwik.com. We take this unauthorized access very seriously and are taking the appropriate legal action.

We have been informed that some users received emails pretending to have come from MobiKwik employees or MobiKwik servers. These emails offered to sell confidential data about our users. These emails are malicious and were sent with an intention to hurt our community of Mobikwik users. MobiKwik.com is an ecommerce startup that values its users, brand and reputation. We are here to win your loyalty and trust.

If you as a MobiKwik customer have faced irregular balance changes on your account please fill in a Support ticket. Our support team will address every complaint and get it resolved as soon as possible. Users who are facing any payment or recharge issue should kindly fill in a Support ticket and be patient. Due to the issue explained above, it will take a little longer than normal to resolve your problems.

Please note that:

1. Your MobiKwik accounts are safe and secure. Please use your MobiKwik.com account as you would normally.

2. For security purposes, we recommend that you change your password immediately by clicking here.

3. MobiKwik.com does not sell any data. We only sell mobile recharges.

Wishing all MobiKwik users a very Happy Diwali! Happy Recharging!

- MobiKwik Team

October 2010

Thursday, 14 October 2010

Phone Backup Services

Mobile phone isn’t a simple device which connects you to word. Today it holds important data as well. In case if you lost your phone or heavy rain showers on it, you do lost data too. At times, data could even get corrupted. You really don’t need to worry, if you take regular Backup !

Let’s talk about Data on mobile. Basically it holds Contacts, SMS (or Texts), Notes, Memos and Calender Entries. Not that’s all, your music files, videos, captured images, emails and settings also come under data items. In short all these data items are called as User Data.

Disasters happen. In case you loose data anyway, it becomes a big pain. It is really not easy to recover all contacts, SMS and your media files. Backup eliminates risk of loosing data. Backup, in general, is a copy of user data items. It is advisable to backup phone frequently and live risk free. In case you loose data, all you need to do is retrieve backup, and within no time you get all your data back !

For a mobile phone, various backup options are available. Let’s see them one by one:

1.Phone Native Backup

This kind of backup is integrated feature of Phone. Some phones have capability to generate backup on Memory Card. Others require a PC Suite and connectivity to PC for backing up data. Backup file created in encrypted and highly compressed. If someone loses data, he needs to select Restore from Memory card option, for Memory Card Backup. For PC Backup, connect phone to PC, select backup file and restore. Memory Card backup usually supports Contacts only. PC Backup supports all user data.

2.Operator Backup

Operators provide Backup solutions as a Value Added Service. For most of the operators, this feature is SMS based. It supports Contacts only. Subscriber needs to pay certain rent to avail the service. Once subscribing to it, all contacts are sent to server by SMS. At any time, user can recover those by SMS only.

Some of the Operators having better Data connectivity provide Internet Based backups. Those are no different than discussed below.

3. Third Party Backup Services

Various service providers avail us Internet Based backup services for Phone. It is usually known as Synchronization. It uses a protocol called SyncML to synchronize data like Contacts, Notes & Texts with Server. Handset needs to have support to that protocol. Synchronization needs a Data connection with server. This type of backup is perhaps fail proof. Because data remains in cloud and there is no risk of deleting backup files. Synchronization is great for those using more than one phone. It helps to keep data on both phones identical all the times.

Operators make a contract with Third Party Backup providers and avail an user VAS of Backup. Offcourse many of such services are open for users directly. Certain charge a fee per month or per synchronization. Soocial, Google Sync, Mobical are some of the SyncML service providers.

4.Other ways to Backup

Some users prefer their own ways to backup. Contacts can be copied to PC as Visiting Card File(VCF) or Comma Separated Values(CSV). You may copy media files on PC time to time. Making a hard copy of important contacts is easy solution too.

Backing up is a nice habit. Data is precious. Choose any of the method suitable for you and be safe !

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July 2010

Thursday, 22 July 2010

Warning : Beware of free recharge codes on orkut!

We have come across some users complaining that they did not get free recharge from codes which were pasted on their orkut profiles. It seems someone has been pasting free mobile recharge codes ( for mobikwik) to profiles of unsuspecting orkut users. The only problem is these codes do not actually work.

The reason these codes don’t work is because these are not valid and not sponsored by us. A malicious spammer is taking advantage of mobikwik brand name to get orkut users to click on these links.

Please note that Mobikwik does not spam orkut users with free recharge codes. The Mobikwik Discount Coupons as they are formally known, are available *exclusively* through our partners like Adomado.

We are conducting investigation to find out who is doing this. Any tips, please email us at support@mobikwik.com.

A sincere request to all orkut users not to fall into this trap. Nothing in this world comes for free!

Friday, 09 July 2010

Status of HDFC Netbanking

HDFC Bank has taken a unilateral decision to not allow 3rd party mobile recharge portals to use its services. What it means is that if you want to use HDFC Netbanking to pay at www.mobikwik.com, you will not be able to do so until further notice.

However, you can still use HDFC debit cards to make the payments and get your favorite mobile recharge.

So, why exactly is HDFC doing this? Well, according to bank sources, some frauds have been committed on a specific recharge portal ( we don’t know which). This is strange considering the fact that net-banking is considered more secure than using a debit card or a credit card. Also, folks in India prefer to use net-banking if given a choice.

We are hoping for an early resolution on this issue and will keep our users informed.

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